Our Process
Our integrated supply chain means we can provide an exceptional and consistently high standard of product. We offer our customers great flexibility to produce nutritional formulations, functional dairy ingredients and special milks. Our state-of-the-art nutritional facility gives us the ability to tailor-make nutritional formulas to specific customer requirements. Through feeding and breeding technologies, we can differentiate products at the point of production to allow crucial traceability of ingredients. Our people have world-class expertise and know-how that make all of this possible.
Our Value Chain

Differentiated Milk Supply
Our differentiated milk supply enables us to manufacture specialty products with a higher value. Special milk programmes require farmers to add value for our customers behind the farm gate, such as a1 protein-free, grass fed, and Lead With Pride™. We recognise this value by paying premiums on top of our base milk price. We can select the milk we want from specific farms and keep this milk completely separate through the entire supply chain – this is our point of difference.

Research and Category Development
To become the world’s most innovative and trusted dairy company, we have identified opportunities to unlock further potential from our manufacturing process. The establishment of our research and development centre in Palmerston North alongside Massey University and FoodPILOT is one. We have also invested in category management capability at Synlait Dunsandel to support increased business development in existing and new categories.

Manufacturing Excellence
Synlait Dunsandel collects more than 800 million litres of milk each year. It is capable of processing 4.2 million litres of raw milk per day, from which up to 450 – 500 metric tonnes of milk powder can be produced. We have three leading-edge milk powder dryers and a purpose-built infant formula facility – the largest and most sophisticated in the Southern Hemisphere. We have a second similar site in Pokeno which is capable of processing 1.5 million litres of raw milk per day for Skim Milk Powder and 1.3 million litres of raw milk per day for Whole Milk Powder from which up to 180 metric tonnes of milk powder can be produced.

Consumer Packaging
We operate a state-of-the-art facility in Dunsandel that produces 140 cans of infant formula a minute, and is operational 24/7. We have second consumer packaging facility in Auckland, built to the same high specifications with the same processing capability. Both locations give us a packaging capacity of 56,000 MT.

Quality Testing and Laboratory
As well as having a dedicated chemistry laboratory, a microbiology laboratory and in-process laboratories inside each dryer, we complete most of our product testing requirements on-site. Our own laboratory gives us greater control and visibility around our products and we benefit from having substantial technical competence on-site.

Regulatory Capability
We have a strong Regulatory team at Synlait, which includes a team in New Zealand and dedicated teams in Beijing and Shanghai. The teams are experts in New Zealand and China food legislation and the Market Access requirements for 50+ markets that Synlait exports to. The team have embedded industry networks and relationships with key Regulators in New Zealand, China and abroad. Their main function is to enable Market Access by obtaining; site, ingredient, product and artwork approvals.
Our fresh milk capability
Our Categories

Infant Nutrition
The right nutrition in the first 1,000 days of life has a profound life-long impact, providing the essential building blocks for brain development, healthy growth and a strong immune system.
As a leading manufacturer of infant formula products, we take our responsibility seriously. We are a member of the Infant Nutrition Council and as such we champion the World Health Organisation’s guidelines. These state ‘breastfeeding is the normal way of providing young infants with the nutrients they need for healthy growth and development.’ However, for those who cannot breastfeed we want to provide the best nutritional alternative we can.
Our purpose-built infant formula facilities make us the largest infant nutrition manufacturer in the Southern Hemisphere. Our sites engage the best in modern manufacturing technology, are highly automated and are operated by teams of world-class experts.
We offer complete supply chain integrity at every step of the process from raw milk through to consumer-packaged products. Throughout this unbroken chain we take a no compromise approach to product quality and consumer safety with dedicated in-house laboratory and international regulatory expertise.
We work closely with our customers to produce consumer-ready infant powders, in addition to infant grade base powders, infant grade ingredients and specialised ingredients such as lactoferrin.

Adult Nutrition
Nutrition plays a key role throughout our lives, from fuelling our physical activity through to meeting the specific supportive requirements to enable healthy ageing.
Our expertise in nutritional dairy formulations combined with our highly regulated manufacturing environment allow us to create products that will deliver true health benefits for all stages of life.
Our team of food technologists and production experts work closely with our customers to produce consumer-ready powders, ready-to-drink beverages and bulk base powder offerings that meet international market specifications.

Everyday Dairy
Dairy products are packed with nutritional value and are a healthy addition to a balanced diet.
Our highly automated modern manufacturing facilities can produce ready to drink milk beverages, drinking yoghurts, cream and cheese products for export and domestic consumption.
Our team of food technologists and production experts work closely with our customers to create products to their specifications.
As a business headquartered in the South Island of New Zealand, we are proud that our milk is being used in private label milk and cream products for Foodstuffs South Island.

Ingredients
Our modern manufacturing facilities can produce a wide range of standard and specialised dairy ingredients.
Our milk powders are manufactured to suit different functional specifications, with varying heat treatments, instantising and UHT grade. We also produce anhydrous milk fat (AMF) made from fresh pasteurised cream that is ideal for foodservice applications.
Our infant grade range is available as skim milk powders or as fully formulated base powders designed specifically for dry blend manufacturing environments. In addition, we also manufacture specialised nutritional ingredients such as lactoferrin which is ideal for infant formula applications.
Supplier Information - Ariba
We are transitioning registered Synlait suppliers to transacting with us via the e-procurement platform SAP Ariba Network.
If are a Synlait supplier and not yet on the Ariba Network, we will contact you when we are ready to set you up on the system. In the meantime, please continue to transact with us as usual.
If you are already a Synlait Ariba supplier and have been issued with log in details, you can log in at https://supplier.ariba.com.
FAQs and Synlait training material can be found in the dropdown menu below.
Synlait Ariba Network - Support Information and downloads
FAQ Ariba Onboarding Suppliers
Synlait Ariba Training - Invoicing, Credits
Synlait Ariba Training - Introduction
Synlait Ariba Training - Ariba Account Configuration and Setting
Synlait Ariba Training - Service Orders - Service Entry Sheets
Synlait Ariba Training - Quick Resource References
Synlait Ariba Training - Quick Navigation Guide
Synlait Ariba Training - Purchase Order Management
Synlait Ariba Training - PO Confirmation and Shipping Notice Management
Synlait Accreditations

Synlait Dunsandel
Food Safety System Certification (FSSC) 22000
China Dairy HACCP Certificate of Registration
New Zealand Customs Secure Exports Scheme
U.S. Food and Drug Administration Certificate of Registration
Laboratory International Accreditation New Zealand (IANZ) Certificate of Accreditation
MPI Animal Products Exporter Registration
MPI Registration of Risk Management Programme
The Federation of Islamic Associations of New Zealand (FIANZ) Halal Certificate
Asia Pacific Halal Services New Zealand (APHSNZ) Halal Certificate
New Zealand Islamic Development Trust (NZIDT) Halal Certificate
Orthodox Union Kosher Certification

Synlait Auckland
Richard Pearse Drive
China Dairy HACCP Certificate of Registration
AsureQuality Dairy HACCP Certificate
MPI Animal Products Exporter Registration
MPI Registration of Risk Management Programme
The Federation of Islamic Associations of New Zealand (FIANZ) Halal Certificate
Asia Pacific Halal Services New Zealand (APHSNZ) Halal Certificate
New Zealand Islamic Development Trust (NZIDT) Halal Certificate
U.S. Food and Drug Administration Certificate of Registration

Synlait Auckland
Westney Road
U.S. Food and Drug Administration Certificate of Registration
MPI Registration of Risk Management Programme

Synlait Pokeno
U.S. Food and Drug Administration Certificate of Registration
MPI Animal Products Exporter Registration
MPI Registration of Risk Management Programme
The Federation of Islamic Associations of New Zealand (FIANZ) Halal Certificate
Asia Pacific Halal Services New Zealand (APHSNZ) Halal Certificate
New Zealand Islamic Development Trust (NZIDT) Halal Certificate
Orthodox Union Kosher Certification